Frequently asked questions about escapeXperience

What is an Escape Room?

Real-life room escape games are a type of physical adventure game in which you are "locked" in a room with your friends, family or work mates. Using your sense of adventure, imagination, puzzle solving skills, powers of observation, teamwork and your sense of fun. Solve a series of stimulating, challenging and fun puzzles, solve the mystery and Escape the room within the time limit.

Are we really locked in?

No, you can exit at any time

Is it dangerous?

Props may contain wording such as "high voltage", "hazardous", "danger", "beware", etc, but everything is harmless and in keeping with the story/theme of the room

What is the recommended age for the game?

Our rooms are designed for adults and are recommended for ages 16 and up . Participants under the age of 16 must be accompanied by a paying adult in the room. We can provide a facilitator for $80.00 + GST per room. Children under the age 5 are not permitted in the rooms.

How big should my team be?

A minimum of 2 people is required, however, keep in mind that the more minds you have, the better chance you have of escaping and the more fun you will have. See the maximum number for each of our rooms on the bookings page.

What if we get stuck on a puzzle?

A team member will be monitoring your progress on a webcam (not recorded), ready to help when needed.

How early should we show up for our booking?

We recommend you arrive at least 15 minutes prior to your group's start time. If you are late for your start time you will be missing out on game time. Please note that there are no refunds for cancellations due to lateness.

Do you take walk-ins?

Yes of course we welcome anyone, however we cannot guarantee you will have a spot without a booking. Customers are advised to book their experience at least 2-3 weeks in advance in order to guarantee a spot.

Can I bring extra people on the day?

Yes of course, subject to the maximum number of people permitted for each room. You can pay prior to starting.

Is it possible to cancel or reschedule the booking?

Yes, you can reschedule a reservation up to 48 hours prior to your time slot. Email or call (03) 9912 8162. Note, there will be no refund for cancellations or no-shows. If you need to reschedule within 48 hours of your booking, there will be a re-booking fee of $120.00. Bookings can be rescheduled once only, up to 48 hours notice at no charge. Any subsequent rescheduling will attract a fee of $120.00

Do we need to bring our confirmation email?

Yes, and please bring your ID with you so that we can confirm your booking.

What forms of payments are accepted?

For online booking, we accept payments through PayPal or credit card. For walk-in customers, we accept cash and eftpos payments.

Can I take photos or video in the room?

No cameras, mobile phones or any other electronic devices are permitted in the rooms. There will be photo opportunities after you escape.

Do you sell Gift Vouchers?

escapeXperience Gift Vouchers are available online or at the premises in Oakleigh

Do you do Corporate Functions or Private Events?

Yes we do! We have a great facility which can accommodate larger groups. Contact our bookings department at or call Mark on (03) 9912 8162. We can host your corporate function, school group, party or social gathering. Catering packages are available.